Today’s modern shipper-3PL relationships focus on collaborative growth and improvement

Relationships, collaboration and customer service make up the foundation of today’s supply chain, according to the 2024 28th Annual Third-Party Logistics Study, which provides the latest perspectives on shipper and 3PL relationships.

The study, which was released at the CSCMP EDGE Annual Conference in Nashville earlier this month, found that shippers and their logistics providers are looking to get more out of their partnerships to add value, enable better decision-making, and manage costs while providing agility and resiliency.

“Shippers are looking for more than just the transactional relationship,” says Tim Brindley, vice president, supply chain operations at Chainalytics, a part of NTT DATA. “Long gone are the days of 3PLs providing labor, trucking, and warehousing capabilities. They are counted on to provide meaningful KPIs and metrics, automation that drives increased throughput, and predictive analytics to make better decisions upstream.”

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