Moving LTL Relationships from Service Provider to Business Partner

Many LTL shippers find themselves in more of a “reactionary” mode, looking to cover their last-minute loads on a transactional basis—and usually at a higher total cost that not only takes a bite out of a shipper’s budget, but works toward eroding overall customer service levels.

For many years we here at Logistics Management have pushed the concept of shippers getting closer to your carriers, or becoming “a shipper of choice.” But these days, shippers should be thinking about taking that a step further and working with their carriers to become a true extension of your business—and vice versa.

In today’s podcast, Greg Plemmons, senior vice president of sales at Old Dominion Freight Line, joins group editorial director Michael Levans in a discussion on how LTL relationships can move from service provider to true business partner.