IDC releases Top 10 Predictions for 2014, signals omni-channel surge

Market research and consulting firmIDC Retail Insightshas released its annual list of predictions for the coming year, nearly all of which center on the rapid impact ofomni-channelfulfillment on supply chains.

Among the predictions is an estimate that by 2016, 50% of nationalretailerswill invest in distributed order management (DOM), enterprise inventory visibility, and workforce management to enable same-day fulfillment.

“This is a transformation requiring changes to business processes, company culture and customer orientation. It is not an overnight event,” said Leslie Hand, research director for IDC Retail Insights, in a recent interview. “That said, it’s been a long time since I’ve talked to a retailer who isn’t on the path to omni-channel capabilities.”

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